Access Bags & Cases: excellent customer service experience

[Jim MacDaniel]

I recently purchased an Access Stage 3 Gig Bag from old dealer stock. First of all I need to say that I am very impressed with this bag, since due to its exceptionally thick padding, heavy duty exterior, and side stiffeners, it is more a soft case than a gig bag IMO. However, the one I purchased was missing the right backpack strap and pad, but the price was dropped accordingly by the seller.

I contacted Access to inquire about availability of these parts, and Brian Peck of Access went out of his way to locate a matching strap and pad for me in one of their warehouses, and had the warehouse ship it to me - free of charge. That said, if you are shopping for gig bags or cases for your guitar, mandolin, uke, or banjo, and if you value post-sale support from the manufacturer, you would do well to consider Access' offerings before making a purchase decision.

<NFI - just a happy customer>

[Jill McAuley]

Great stuff! I had one of their rectangular hard cases for my now gone Pomeroy A and I was very impressed with that case - great quality, good fit and lots of storage space as well.

Cheers,
Jill

[Charles E.]

Jim, thanks for posting this. I am just in the market for a soft mandolin case, I'll look them up.
It turns out I have one of their guitar bags and yea, it is nice.

[Charles E.]

Just bought a stage 3 at my local guitar store ( Harry's ). I am very pleased with it. It looks like it will offer good protection and storage.

[JMUSIC]

Great stuff, good people. We have been carrying the product for a while and couldn't be happier. John

[thistle3585]

I've been supplying my instruments in their gig bags and think they're the best option out there for the money. In my opinion, there isn't any difference between the Stage 1 and Stage three except for the colorful piping and extra pockets. They might as well be a hardshell case. I also sell their uke cases, but I am a bit disappointed in a recent changes in their cases. They switched manufacturers a couple months ago and the case is shorter, they removed the storage, relocated the cross piece and installed a wedge in the bottom to account for an arched back instrument. I used to be able to put a longer scale instrument in them but they are now too short. For the last two instruments, I had to strip the case out and redo it. I ended up making a fitted case to the instrument. I spoke with a couple guys about it and they recognized the issue but weren't sure if anything could be done about it. I was alerted to this by two other builders who are disappointed in them, so it will be interesting to see what happens. I'm looking for a new rectangle hard case supplier.