I've been playing through a Fire-Eye Red-Eye DI and have been pleased with the result. Unfortunately at my last Worship band rehearsal, it was giving off a staticky fuzz noise. The next day with some trouble shooting, our sound tech and I narrowed it down to the input jack of the Red-Eye DI.
Subsequently, I contacted Fire-Eye Development to ask them what I should do about getting it repaired and how much it would cost. They responded by telling me that their equipment was guaranteed and that they would replace it at no cost!... furthermore, they said:
"We are sending you a new, as yet unreleased, Red-Eye with added features and better performance...
-- Improved electronics...even more headroom
-- Silent push buttons...no Klick/Clack
-- Ground-Lift switch to help combat AC Power hum.
-- Pedal board power jack. Red-Eye can be powered by one or more of: 48V XLR Phantom Power, 9V to 18V Pedal Board power, or internal 9V battery."
So not only a replacement, but an upgrade!
Kudos to the crew at Fire-Eye Development for not only making a great product, but for standing behind it!
Bookmarks