I was in the market for a new case for my Northfield NF 5M. After reading some reviews about Ameritage, I decided to take the plunge. The address for the company is in Wisconsin and I called the toll free number and spoke with their representative. I was told to look at their website, select a color for the exterior and one for the interior. After that I was quoted a price for a "custom" case. I agreed, and was told to download a Mandolin Measuring Instruction form, measure my mandolin, do a trace drawing of it and send it to them.
After making the required 50% deposit, I mailed the items needed to start production. I was told it would take about two months.
The mailing address was a P. O. Box in Miami, which is opened once per week, then the contents are sent to Costa Rica.
Three months later, with no contact from Ameritage, I called inquiring about the status of my "custom" case. I was told the engineers had not gotten to it yet. I informed them I would just like a refund. Their representative said they would gladly give the refund. The next day, miracle of all miracles, engineering was working on my case. It would take about two weeks for it to get to the states and I would be given a tracking number. I then paid the balance for my "custom" case.
After calling Ameritage again, I was informed the "container" had arrived in the port of Baltimore on Wednesday and would be shipped to my home on Thursday with tracking number. A week later I had not received a tracking number, case or any contact from Ameritage.
I placed another email to them and was informed that the "container" had been randomly selected by US Customs and there would be a delay.
I am now looking at four months still no tracking number, case or update from Ameritage on when I will get my "custom" case.
They may build great cases, but their customer service is certainly lacking.
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