amazon's response to this is predictable, but we were discussing the same issue eight years ago, and I'm guessing this all started shortly after 1994 when they launched. It reeks of what a lot of companies like Twitter and Facebook are engaging in at this very moment: "yes, we acknowledge we have a problem but don't have a scalable solution, but we want you to know this is our highest priority." In other words, we'll leave you smiling with a good feeling but don't count on the problem getting solved--our profits are more important than your need to be effectively served as a consumer, and solving those problems would impact our bottom line.
As a business owner I find this kind of approach reprehensible. What a luxury, to create a brand so effective, eBay, Facebook, Twitter, etc. that they can essentially serve as fronts for criminal activity without ever really feeling the brunt of any kind of punishment. eBay even has its own little army of folks right here reporting all the scam ads. Whack-a-mole game with no end that will never be won. And guess why they continue? Because they work. What a mess, the internet. Makes us want to go here.
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