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Thread: ''Stringbusters'' UK - A question !

  1. #1
    Registered User Ivan Kelsall's Avatar
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    Default ''Stringbusters'' UK - A question !

    Has any member in the UK bought from 'Stringbusters' recently ?. I haven't bought for a few months because i always buy quite a few sets of strings,which are usually delivered
    within 2 days. Right now,i have strings overdue, & S'Busters aren't answering phone calls.

    I'm wondering if they've ''run into trouble'' & are unable to deliver ?,
    Ivan
    Weber F-5 'Fern'.
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    Default Re: ''Stringbusters'' UK - A question !

    Must admit, Ivan, I've never heard of them. They could be on holiday (or watching the Tour de France). Let us know if you get any joy.

    I had the same problem with Tonetech the other week. The pace was closed and locked up when they were supposed to be open - the owner was on holiday.

  3. #3
    Mandolin Botherer Richard Moore's Avatar
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    Default Re: ''Stringbusters'' UK - A question !

    I've often used them but haven't needed to in the past few months...

    Taran "Springwell"
    Gary Nava 2-point
    National RM-1
    Graham Hurlock "Barebones" OM
    Chris Eccleshall mandola
    Fairbanks-Vega 1922 Whyte Laydie short-scale TB
    Assorted others...

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    Registered User OneChordTrick's Avatar
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    Default Re: ''Stringbusters'' UK - A question !

    Recent reviews on sitejabber.com aren't encouraging I'm afraid, but bear in mind that people are quicker to complain than compliment!

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    Default Re: ''Stringbusters'' UK - A question !

    I tried to use them a few weeks ago but they were out of stock for the strings I wanted.
    - Jeremy

    Wot no catchphrase?

  6. #6
    Registered User Ivan Kelsall's Avatar
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    Default Re: ''Stringbusters'' UK - A question !

    They have the items i want in stock,so i ordered & paid for them. They've been pretty good at delivering in the past. My payment was taken by ''WorldPay'' i assume that's something like Paypal,so would it have been an automatic transfer, or does it require human intervention ?. I'll give them another week then it's a phone call to Devon Trading Standards !.

    Hi Ray - I've dealt with Bill at Tonetech a few times. I'm amazed that he didn't signal his absence on his website,
    Ivan
    Weber F-5 'Fern'.
    Lebeda F-5 "Special".
    Stelling Bellflower BANJO
    Tokai - 'Tele-alike'.
    Ellis DeLuxe "A" style.

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    Default Re: ''Stringbusters'' UK - A question !

    WorldPay is one of the big boys, and has been around a long time, used to be owned by RBS and a lot of card readers use it. Just sold for £9.1 bn so it shouldn't be them.
    - Jeremy

    Wot no catchphrase?

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  9. #8
    Unfamous String Buster Beanzy's Avatar
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    Default Re: ''Stringbusters'' UK - A question !

    I ordered some DR Rare strings and D'Addarío Helicores in May. Got a call from them after a couple of weeks to say they'd had difficulty getting the D'Addarío strings & asking if I would prefer to wait or cancel. I was ok waiting so they just sent the DRs & then a month later the violin strings.

    I've used them a few times now with no issues, but was pretty impressed with this response when there was an issue of supply.
    Eoin



    "Forget that anyone is listening to you and always listen to yourself" - Fryderyk Chopin

  10. #9
    Registered User Ivan Kelsall's Avatar
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    Default Re: ''Stringbusters'' UK - A question !

    Hi Eoin - I bought some DR strings back in May with no problems. All the more surprising that my EJ74's haven't arrived after close to 2 weeks. SBs usually respond to e-mails /phone calls but not this time, & there a a lot of very unhappy folk on Facebook still waiting for their goods to turn up after being on order for weeks. I've started the process of getting my cash back via Natwest Bank.

    Whilst looking for other EJ74 dealers,i found that ''Gear4music'' up in Yorkshire sells them for £8.00 / set (cheaper than SBs) & they can deliver the next day if required - my Gator mandolin case was ordered one afternoon & it arrived the following morning !,
    Ivan
    Weber F-5 'Fern'.
    Lebeda F-5 "Special".
    Stelling Bellflower BANJO
    Tokai - 'Tele-alike'.
    Ellis DeLuxe "A" style.

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    Registered User Tavy's Avatar
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    Default Re: ''Stringbusters'' UK - A question !

    Quote Originally Posted by Ivan Kelsall View Post
    Whilst looking for other EJ74 dealers,i found that ''Gear4music'' up in Yorkshire sells them for £8.00 / set (cheaper than SBs) & they can deliver the next day if required - my Gator mandolin case was ordered one afternoon & it arrived the following morning !,
    I've used them recently, and they were very efficient!

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    Default Re: ''Stringbusters'' UK - A question !

    Several months ago members of a guitar forum I post on were experiencing problems with stringbusters. Things weren't good with them, as you can read on page two here :

    http://acousticsoundboard.co.uk/thre...s-bogof?page=2

    Not sure if things have improved now, hopefully they have.

    Robbie

    - - - Updated - - -

    Several months ago members of a guitar forum I post on were experiencing problems with stringbusters. Things weren't good with them, as you can read on page two here :

    http://acousticsoundboard.co.uk/thre...s-bogof?page=2

    Not sure if things have improved now, hopefully they have.

    Robbie

  14. #12
    Registered User Ivan Kelsall's Avatar
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    Default Re: ''Stringbusters'' UK - A question !

    Hi Robbie - It looks as though SB's might have folded - but !. If they are on holiday,they might respond,but somehow i doubt it.

    The EJ74's i ordered from Gear4music on Tuesday arrived yesterday. If G4M continue to stock them,i'll but from them,but my DR strings will now have to come from 'Schneidermusik' in Germany,
    Ivan
    Weber F-5 'Fern'.
    Lebeda F-5 "Special".
    Stelling Bellflower BANJO
    Tokai - 'Tele-alike'.
    Ellis DeLuxe "A" style.

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    Default Re: ''Stringbusters'' UK - A question !

    Unlike our venison supplier, which went bust in May, according to Companies House, Stringbusters are still trading.

    You could try writing to the owners/shareholders, Adam and Rachael Mitchell, at their registered office - 55 Lynwood Drive, Worcester Park, Surrey, KT4 7AE

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    Registered User Ivan Kelsall's Avatar
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    Default Re: ''Stringbusters'' UK - A question !

    I just contacted Stringbusters. Apparently one of the 2 guys who runs the store was on holiday,his colleague who was supposed to be running the store in his absence,fell & smashed his shoulder - hence nobody at home !.

    From Ray - "..according to Companies House, Stringbusters are still trading". Yes,they're still seen to be trading & in fact are. I spoke to the Insolvency Service yesterday - but - it can be weeks or months before a Co.files for insolvency,& until they do that,they're seen as ''still trading''. I've also cancelled by claim for a refund.

    Anyway - i'm pleased for their regular customers that they are still up & running. So it seems i'll soon be the owner of 8 sets of EJ74's !!!,
    Ivan

    PS - I AM now the owner of 8 set of EJ74's, the Stringbusters sets arrived a short while ago. I just opened both packs of strings & they're ALL the new packets - presumably the ones with the sticky ID tags ??. After speaking to SBs,they're still going to stock my other ''required brand'' DR.
    Last edited by Ivan Kelsall; Jul-20-2017 at 7:12am.
    Weber F-5 'Fern'.
    Lebeda F-5 "Special".
    Stelling Bellflower BANJO
    Tokai - 'Tele-alike'.
    Ellis DeLuxe "A" style.

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    Default Re: ''Stringbusters'' UK - A question !

    Only 8! I'm still working through my endless stock of J74s ....... and they don't have sticky tags.

    Incidentally, custom Newtones come with sticky tags but they don't leave any residue.

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    Registered User OneChordTrick's Avatar
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    Default Re: ''Stringbusters'' UK - A question !

    Good news! Glad to hear that you've got your strings

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    Registered User Ivan Kelsall's Avatar
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    Default Re: ''Stringbusters'' UK - A question !

    Hi OneChord - I'm more pleased that Stringbusters are still operating. I've been buying from them for years & until this episode,they've always been top drawer with their service. Order one day & 2 days later your goods arrive. There's not too many stores like that around & to loose one would be pretty bad.

    Contrast that with one very well known UK instrument materials / parts supplier from whom i ordered a set of guitar string pins. I phoned them on a Monday morning to order & pay for them ,& they told me they'd try to get them in the post by FRIDAY !!!,
    Ivan
    Weber F-5 'Fern'.
    Lebeda F-5 "Special".
    Stelling Bellflower BANJO
    Tokai - 'Tele-alike'.
    Ellis DeLuxe "A" style.

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    Default Re: ''Stringbusters'' UK - A question !

    It's just like when you lose something Ivan. If you really want to find whatever it is just buy another one. . . . R/
    I love hanging out with mandolin nerds . . . . . Thanks peeps ...

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    Registered User Ivan Kelsall's Avatar
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    Default Re: ''Stringbusters'' UK - A question !

    From UsuallyPickin' - "If you really want to find whatever it is just buy another one. . " Absolutely - here's a good example.
    On Tuesday,my wife 'lost' her Visa debit card. We looked all over the house for it. Eventually,she had to go to our local bank,cancel the card & order a replacement. The day after,we found the card in the plastic bag that she uses to carry her library books in. She'd put it in there intending to put it back in her purse when she got in her car. Why all of a sudden she'd do that,even she couldn't explain !,
    Ivan
    Weber F-5 'Fern'.
    Lebeda F-5 "Special".
    Stelling Bellflower BANJO
    Tokai - 'Tele-alike'.
    Ellis DeLuxe "A" style.

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    Default Re: ''Stringbusters'' UK - A question !

    ....... and you go upstairs and, when you get there, you can't remember what you came for!

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    Registered User Ivan Kelsall's Avatar
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    Default Re: ''Stringbusters'' UK - A question !

    Ray - That happens to me almost every day - literally. It makes one think of the onset of dementia,but no - i figured out that i get easily distracted by 'other things' & do those before i do what i set out to do. It's easily done,& if you do it many times,it becomes obvious what's going on,
    Bert
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    Weber F-5 'Fern'.
    Lebeda F-5 "Special".
    Stelling Bellflower BANJO
    Tokai - 'Tele-alike'.
    Ellis DeLuxe "A" style.

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