Help with Homespun download.

[Patty Powers]

I've downloaded the Homespun catalog to my hard drive. When I double click to open it, it always starts launching it again. I followed all of the steps but I can't figure out what I'm doing wrong.

I'd appreciate any advise.

Thanks,
Patty

[gfioravanti]

Sorry for the trouble you're experiencing!

When you click to launch the Homespun Instant Access, you will see a launcher window that will say "launching". Then you will see the main catalog screen.

Which steps are you having trouble with?

Thanks,
Grace

[Patty Powers]

Grace,

When I click on the HS Instant Access icon it goes to the "launching" bars. I've let it run for more than an hour to come back to the bars still running. I haven't had the catalog screen ever come up.

Thanks,
Patty

[Perry Babasin]

So I purchased a "DVD" download through the Cafe/Homespun interface application on my Mac and it successfully downloaded. Where does it download? I want to convert it to a .m4v file so I can watch it on my AppleTV but I can't find where it downloaded. I did find the PDF booklet. I made the mistake of clicking yes to using the homespun playback devise, can I change the preference back to Quicktime? This would probably solve my dilemma.

Thanks for any help............. Perry

[gfioravanti]

Grace,

When I click on the HS Instant Access icon it goes to the "launching" bars. I've let it run for more than an hour to come back to the bars still running. I haven't had the catalog screen ever come up.

Thanks,
Patty

What operating system are you on?

[gfioravanti]

So I purchased a "DVD" download through the Cafe/Homespun interface application on my Mac and it successfully downloaded. Where does it download? I want to convert it to a .m4v file so I can watch it on my AppleTV but I can't find where it downloaded. I did find the PDF booklet. I made the mistake of clicking yes to using the homespun playback devise, can I change the preference back to Quicktime? This would probably solve my dilemma.

Thanks for any help............. Perry

Hi Perry,

Currently these courses are not available to convert to any other format. They are regular Quicktime files, but you will not be able to view or use them outside of the Homespun Instant Access player.

Also, if you prefer to use the Quicktime player instead of the alternate player, just click "options" and select "use Quicktime player".

Thanks,
Grace

[Patty Powers]

Windows XP

[gfioravanti]

Windows XP


It seems that the program is having trouble installing properly on your system. Could you please email us at support@leapingbrain.com and we can provide further instructions?

Thanks,
Grace