ironscot
Jun-11-2004, 12:52am
I might be getting out of line here, and if I am then please let me know. I used to haunt these quarters a few years ago, but lots has happened in the mean time. I'm not wanting to start a whole ballyhoo, but I've got a grievance that I can't seem to get addresed and you folks are the ones that might be able to help me.
Three or so years ago I bought a Johnson MA-550 octave mandolin from Folk of the Wood and was tickled stupid with it. Sounded pretty nice and was well put together. In the intervening time I got hooked up with a top shelf mando teacher and decided that I was gonna get serious about playing the little dude. I called up the forementioned outfit and began discussions about trading up a bit. In the several calls I made I talked with dang near everyone there including Mickey himself. Initially I tried the Phoenix Bluegrass but it didn't really come across like what I was wanting. I ended up with a Breedlove Alpine which I have no complaints at all with. It is a beautiful instrument and sings way better than I can pick it for.
The problem that I have is that I can't get them to give me credit for the octave that I sent back in excellent condition or the difference of the Phoenix less a pickup install on the Breedlove. I've been trying to get this resolved since November of last year and nobody there can get me any kind of satisfaction. I've called Shelly at least half a dozen times and left messages but she won't call me back. I've spoken with Trad and James, admittedly Trad said he couldn't help me, but James told me any number of times that the credit would be done that very day.
Life is too short to have these kinds of hassles, and I don't go looking for trouble, but seven hundred dollars give or take a couple isn't something that I can just leave on the table. Anyone else have similar dealings with them, and how did you reach a resolution?
If you think I'm just out casting for trouble you can reach me at my e-mail and I'll give you my cell phone number by that method if you want to talk about it and verify that I'm not just casting junk. Trouble is too easy to find, fair deals don't seem so.
the_ironscot@hotmail.com
Pick like yer life counts on it!
Three or so years ago I bought a Johnson MA-550 octave mandolin from Folk of the Wood and was tickled stupid with it. Sounded pretty nice and was well put together. In the intervening time I got hooked up with a top shelf mando teacher and decided that I was gonna get serious about playing the little dude. I called up the forementioned outfit and began discussions about trading up a bit. In the several calls I made I talked with dang near everyone there including Mickey himself. Initially I tried the Phoenix Bluegrass but it didn't really come across like what I was wanting. I ended up with a Breedlove Alpine which I have no complaints at all with. It is a beautiful instrument and sings way better than I can pick it for.
The problem that I have is that I can't get them to give me credit for the octave that I sent back in excellent condition or the difference of the Phoenix less a pickup install on the Breedlove. I've been trying to get this resolved since November of last year and nobody there can get me any kind of satisfaction. I've called Shelly at least half a dozen times and left messages but she won't call me back. I've spoken with Trad and James, admittedly Trad said he couldn't help me, but James told me any number of times that the credit would be done that very day.
Life is too short to have these kinds of hassles, and I don't go looking for trouble, but seven hundred dollars give or take a couple isn't something that I can just leave on the table. Anyone else have similar dealings with them, and how did you reach a resolution?
If you think I'm just out casting for trouble you can reach me at my e-mail and I'll give you my cell phone number by that method if you want to talk about it and verify that I'm not just casting junk. Trouble is too easy to find, fair deals don't seem so.
the_ironscot@hotmail.com
Pick like yer life counts on it!