NOT HAPPY with service after buying new instrument

[jeffw500]

Thats common - we usually put a piece of masking tape aa a shim when we notice that but you cna put a drop of glue on it. We don;t glue them in case people wan tto install PU's - makes them easier to remove.

Thanks,


I sent Email to a store I just bought a NEW LM500 at asking them to help me with a problem it was the "peg" on rear of mandolin it slipped out on me as I was playing other day I grabbed it but it would have hit the floor on stage and cracked or broke into pieces I am sure. This is a new LM500 I bought from well known "online business" you would expect better answer than that above! Spelling is bad and I might make mistakes on spelling at times but this is a instrument sales business what happened to service they don't have spell check?! I will not mention name of the place "yet" depends on response I get back after I asked about their sad reply on the peg. No big deal but what if I had not caught the mandolin as it slipped the other day?

I played one 30+ years not like I am new to handling one ya know? Maybe I am just not happy after buying a NEW instrument within weeks this is the response you get on a question.

[sunburst]

Spelling, grammar and punctuation are all forgivable, IMO (and abbreviations... ).
It is pretty common for end pins to come out, usually because they are too loose. Getting a larger end pin that fits the hole well is the real fix, and perhaps adjusting the taper of the hole to fit the pin. Those are services you might get from a good retail store with a competent set-up/repair person on staff or otherwise available, but certainly not something you can expect from an on-line retailer.

[AlanN]

That ain't right...

[CES]

I've actually had this happen to me with both mandolin and guitar, both relatively shortly after their purchase. In the mandolin's case, I think winter's lack of humidity was to blame, and thankfully had no damage. Didn't shim it, but now check it evertime I play it, and am also more careful about monitoring humidity.

The guitar incident was with a new Taylor that apparently didn't have the end pin screwed in tightly, and I think I pushed it the last 1/2 turn putting my strap (which fit snugly and took some working) on. Again, thankfully, no damage. I check it each time I hook the strap on, and have had no further issues.

I was fairly startled both times and validate your initial reaction, because mine was, essentially, "What the heck?!" as well. The guitar was new, and it should have been checked before I took it home, but I also should have checked it, because I new it needed a fair amount of set-up work done (which I had done by a local luthier whose work I know and trust). The vendor's response is not necessarily off-base unless the end-pin truly doesn't fit, in which case they should honor their return policy or repair it for you. I hope, ultimately, that this is resolved to your satisfaction...I'm still playing and loving the mandolin mentioned above almost 2 years later, btw. Same for the guitar...

[Gene Korte]

Amen John. Grammar, spelling and punctuation are forgivable, but by presenting oneself as a representative of a business, it certainly reflects poorly on that business. One would/could also assume that the inattention to detail is probably [U]not[U] the best impression a business wants to make.

[Rodney Riley]

http://www.mandolincafe.com/forum/sh...-about-endpins Seems you were luckier than Brucifer. Maybe this thread can help. All of my Mandos have the endpins screwed on. But I have a large fingernail scratch on my Weber where I caught it when the strap slipped off the endpin. I now have the bread wrapper plastic thingy locking the strap on.

[multidon]

Spelling and grammar aside, this is actually the right answer. The only issue I would have with the store or manufacturer is that they should provide a warning about that end pin. I had a guitar get severely damaged that way, fortunately not an expensive one. But that experience taught me a rule I follow to this day. NEVER rely 100 percent on your strap to hold your instrument, no matter how foolproof you THINK your strap/strap locks/strap buttons are. ALWAYS keep your hands on it as a back up plan. Those pins are fit by using a tapered reamer the same taper as the pin. That method initially gives you a perfect pressure fit but wood does have a way of shrinking and swelling with temperature and humidity. I prefer not to use masking tape as a shim but I find a little piece of fine grit sandpaper works well. I would not recommend glue since this is difficult to reverse. Also, the glue would give you a false sense of security- that can fail as well and the strap can still pull it out.

[sunburst]

Post removed; redundant.

[Rodney Riley]

NEVER rely 100 percent on your strap to hold your instrument, no matter how foolproof you THINK your strap/strap locks/strap buttons are. ALWAYS keep your hands on it as a back up plan.

This is so true. I forgot about the time the strap lock on my Godin unscrewed. Lucky enough to be sitting down at the time. Kind of hard to find all the pieces on a dark stage.

[AlanN]

If I were in the business of selling, shipping, receiving (etc.) guitars, banjos, mandolins, I would include a Use & Care sheet with all shipments going out. Some things I would include in the list:

- Cleaning suggestions, storage suggestions, string changing suggestions and a note about the end-pin. We've all had near-death experiences there, why not save a customer the horror of it.

[Perry]

A commen occurence and a legitamate anser from the vender

[AlanN]

Sarry, Peri, muhst dizagree

Yes, a common occurrence, but....that is for experienced players, buyers, owners. A newbie wants to pick mandolin, sees a The Loar out there in cyberspace for not much cabbage, decides to take the plunge. They don't know jack from nuthin about endpins. Seems to me that it is *such* a common thing that a seller would want to say 'Hey, take note, the end pin may come out...'

Jest seyen...

[bluegrasser78]

Well I wouldn't blame vendor,,its just one of them things that we all should check over on ou toys!,,I was playing a gig with my one 30's Gibson F-7 conversion and my strap came off the endpin and luckily I grabbed the strap in time,my mando was only inches from smashin to the floor!!this happened another time when I had an ode "The Monroe F-5"and endpin came out and she cracked to the floor and after that it had the Monroe syndrome "peghead ear busted off"
This stuff happens,,we all just need to be carefull and take precautions,,allways look your axe over,,One more quick example of this, I was pickin at a festival and my friend who has a lovely early 60's D-28 was playing and in the middle of a tune I stopped and notice his bridge was about to pop off,,,He didn't know it was liftin....
Good luck to all!!

[MikeEdgerton]

I will not mention name of the place "yet" depends on response I get back after I asked about their sad reply on the peg.

Actually you won't mention the name of the company because your message already violates the posting guidelines.

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