Weber Customer Service

**nickster60** · Nov-18-2010, 12:05pm

Some of you may remember my Weber had a problem with the neck.

I received my new mandolin today and it is just incredible.

In this day and age where customer service means being transfer to a off shore call center or being sent to the FAQ fix it yourself website. It is refreshing that there are companies that still stand behind there product not behind a lawyer. Bruce & Mary Weber run that kind of company, they stand behind there product. It is quite a surprise when you answer the cell phone and it is Bruce Weber on the line.I dont think it gets any better than that. I will post some pics when I get a chance.

Thanks Again Brett, Tony, Joann, Cameron, Mary & Bruce

**mandolin tony** · Nov-18-2010, 4:15pm

that list below reminds me of a bumer sticker,he who dies with the most toys wins !,Weber is a great company I hope to have one day.

**JEStanek** · Nov-18-2010, 5:02pm

Enjoy your new instrument and please post some photos.

As an aside, many people use their signature space to list instruments they have. I don't see this as a bragging display, rather I see it as lending credence to their posts on other instruments (that the often own or have owned).

Jamie

**Charlieshafer** · Nov-18-2010, 5:46pm

Ditto on the Weber guys. Just got a custom vintage F mandocello (the better to annoy more people with) and they were superb to work with. They emailed photos of wood choices for the back and sides, did a bunch of little extra stuff, and it sounds just monstrous. I will always stand by them in the "bang for the buck" category.

**George R. Lane** · Nov-18-2010, 6:23pm

Nickster,
I knew they would do whatever it took to make you happy.
I'm glad your satisfied they are a great bunch.
Please post some pics.

**tcapps** · Nov-18-2010, 7:38pm

Glad it was the same good experience other Weber owners have had. I experienced the same personal, quality customer service all the way throughout the build process (with update photos, email status, etc), delivery, and advice on how best to repair a small ding I put it. I do appreciate you posting to let us know how you came out. They really are just fine honest folks that build a fantastic mandolin at a reasonable price. NFI

**Brett Byers** · Nov-18-2010, 7:53pm

Nick, I'm glad your Bitterroot arrived safe and sound. I had a chance to play it before it left the shop and I wanted to keep it for myself! Happy pickin!

**Ivan Kelsall** · Nov-19-2010, 1:34am

One of the main things that Weber is noted for,other than their fine instruments,is second-to-none,1st class De-Luxe, customer service.
I had a high action problem with an "A" style Weber 'Beartooth' (which turned out to have a warped neck). Anyway,i contacted Weber over the Internet & received a brand new bridge,made to the height that i required,free of charge. As it turned out,it only highlighted the more serious problem & me & the Mandolin parted company,but for service,Weber are excellent !!,
Ivan

**mandolin tony** · Nov-19-2010, 3:34am

like I said it just reminded me of a bumper sticker,not knocking anyone,I'am to new here for that.I guess you can;t take your toys to haven when you die,thats what the wife keeps on telling me but I would love to see some pictures of that mandolin,take care Tony.

**nickster60** · Nov-19-2010, 7:42am

Here are some pics of the Weber. For those who dont know Brett Byers is finish man for Weber and does a great job.
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**kirksdad** · Nov-19-2010, 8:50am

Weber's customer service is outstanding. I once had a broken screw head on a tailpiece, Tony sent out replacement more replacement screws then I needed, within a day.

Great company to deal with......

As for finish work, I love the "Double Stain" work, as well as the Distressing that Brett Byers does. He is very responsive, if you contact him as well.

Again.....great company......very glad things worked out.

**jaycat** · Nov-19-2010, 9:18am

Originally Posted by JEStanek

As an aside, many people use their signature space to list instruments they have. I don't see this as a bragging display, rather I see it as lending credence to their posts . . .

Ok, here goes:

1960 Guild D25M
1965 Guild Thinline Hollow Body Electric, I forget the model number.
Rover RM50
Yamaha cheesy electronic keyboard
Marine Band Harmonica, key of C. Don't play it much due to asthma.
Unplayable Yamaha acoustic (warped neck), probably from the 70s.
Egg (the kind you shake).

So . . . how's my credence?

**man dough nollij** · Nov-19-2010, 9:38am

Originally Posted by jaycat

Egg (the kind you shake).

So . . . how's my credence?

You were doing okay up to the shaker egg. Some things should just go unmentioned...

**jaycat** · Nov-19-2010, 9:40am

But it's the only instrument I've mastered!

**CES** · Nov-19-2010, 9:40am

Nick, thanks for posting...it's always great to hear such experiences, and it's something I take into account when I'm buying anything more than a couple hundred dollars. I love my Bozeman made flatiron pancake and hope to play a few webers this weekend!