Re: Customer Service-What is typical?
This is really outside the Posting Guidelines. Specifically, the third point.
- Grievances, personal and corporate: The Cafe discussion board is intended to be a nurturing community. While it is fair game discussing vendor corporate policies, malevolent harassment of individual employees, including posting names, email address, or any other personal contact information will not be tolerated. For example, a concern about a manufacturer's warranty policy or a reseller's return policy is permissible. Using the board to malign or leverage personal advantage in a conflict is strictly forbidden. Though intent or motivation are not always provable, the moderators reserve full right in deeming whether or not comments made are consistent with policy, and may take action to edit, delete, or when necessary, revoke posting privileges.
This is a discussion best held off line for the parties involved.
Jamie
There are two things to aim at in life: first, to get what you want; and, after that, to enjoy it. Only the wisest of mankind achieve the second. Logan Pearsall Smith, 1865 - 1946
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