Good morning all,
This a first time post from a new mandolin enthusiast. #I've learned quite a lot from reading this board over the past several weeks and wish to ask for opinions about paying return postage on instruments bought over the internet. #
I purchased my first mandolin but must send it back because it is clearly a used instrument when I thought I would recieve a new one. #I contacted the manager of the store, and he was very accomodating. #He offered to replace it or split the cost of an upgrade to keep me happy. #I'm going to take him up on his upgrade offer, but don't feel I'm doing much better if I pay for return shipping. #Is it common practice for internet retailers to expect customers to pay for return postage on flawed items, or should they pay for it? #Just an aside, I know of one company that offers to pay for return shipping on their guitars if you are not satisfied after a 10 day trial period, so I know the idea exists. #Any comments or similar experiences?