Thanks much Tracy Hoeft - From Michel Kelly

[Mark Liuzzo]

Good customer service goes a long way to building customer loyalty. #Tracy Hoeft at Michael Kelly does the little things that make a huge difference.

I have a Michael Kelly mandolin. #I lost some of the little
rubber grommets that kept the strings from resonating
below the bridge. Also, I lost one of those
microscopic decorative brass screws at the end of the
peghead.

Hardware stores didn't stock grommets or screws that
size. #

I emailed Tracy to ask where I could find them and what size I should specify. #In almost no time Tracy replied that he should be able to scrounge up some spares and would have the mailed out to me within a week. #Within a week they were delivered. #

Not only do I have a mandolin that exceeded my expectations, but it's backed with by a level of service second to none. #Thanks Tracy.

[dtb]

I'll throw in a thanks also. I have a MK mando, and love it. But I did buy a guitar from him, and had some trouble with it. He sent me a new one, after a little complaining. http://www.mandolincafe.net/iB_html/non-cgi/emoticons/tounge.gif

[mpeknox]

I've had a similar experience with Tracy...he really is interested in good customer service from what I can tell.

[JeffS]

I bought a multi pack of grommets at Radio Shack this week. Had 7 of the wee grommets in there. Part number is 64-3025. Cost was $1.99

[phynie]

Tracy is great. buying a MK was a good experience for sure. reminds me of paula from weber. just good people.

[Stillpicking]

Customer service is excellent not to mention the fact, that for the price MK mandolins are hard to beat. I have one of the first MKs over 2 years old now and it has opened up real nice.

Thanks Tracey & MK !!

[brandon]

You're making it easier to pick an MK.:)

[mandogeek]

I bought a solid top mando from MK almost 2 years ago, upgraded to a solid model and just ordered an Allen tailpiece. Tracy answers every e-mail promptly and honestly, plus he never talks down to beginners (a big plus for me). He is a model of excellent customer service.

[craigtoo]

Don't have an MK myself... But I've had correspondance with Tracy... TOP customer service...

They are just good people...

Thanks!!!!!
craig

[steve in tampa]

I live near the shop in Clearwater, FL. I was able to go in a try several instruments, including guitars and the new at the time oval.. Tracy and Todd were very helpful. Ordered from a local dealer, and got a fine instrument.

Upgraded a couple of other mandos w/ Allen and Grover parts from their custom shop.

http://www.customshopparts.com