Sound To Earth/ Weber

[jim_n_virginia]

I own a mandolin accessory from them and a part on it broke and I wrote to inquire about getting a replacement part for it and since this accessory came on a mandolin I bought and I didn't buy it directly from Weber I fully expected to pay for it and when I inquired about it the next thing I know I recieved not one but TWO replacement parts free in the mail!

You know that is what good customer service and customer relations is all about. I just felt compelled to post about it.

Good service, good products. Thats why I like dealing with them.

What a great company! :mandosmiley:

[Chris Biorkman]

Nice. They really do seem to go the extra mile for their customers. That's kind of rare these days.

[Jack Roberts]

I called them once about a problem with one of their bridges on a mandolin made by someone else. Poof! Problem solved at their expense, which I didn't expect at all. "Exceeds customer expectations." That is how I want to be treated and how I want to run my business, too!

A class act. And really nice people to talk mandolins to.

[Dr. Jazz]

'Must concur. Many companies waffle and beat about the bush, but Weber always "cowboys up" and does the right thing. I love it. They make me look good. And it's always about ME!

[powerpopper]

When I was deciding whether to buy a new Weber or a new Collings, I called a guy up there and he talked my ear off (in a good way, because I had a lot of questions). I'm very pleased with my Weber Coyote and I'm really glad I bought from them.

[Ivan Kelsall]

Weber (Sound to Earth) have a terrific reputation for service.I had some problems with my Weber Beartooth Mandolin & required a new bridge (thought i did) & they sent me one of the required height free of charge - great service & great PR,
Ivan;)

[Bernie Daniel]

Plus in my opinion their mandolins are outstanding! I played a couple of used ones last week at a music store and could hardly put them down -- their tone really grabs me.

IMO although I am an unrepentent Gibson devotee I think the Weber sound is the typically the most balanced across the strings (bass vs. treble) of the three commonly mentioned US brands (Gibson, Collings and Weber).

[acousticnotes]

Their customer service is unbelievable. They really do put their customers first. Nice to see that these days! I'm a customer for life because of this.

Joe

[Space Pup]

I was in Montana earlier this year and got a tour of the Weber plant From Bill himself. Everyone there was so nice to us.

[mandotopia]

I bought a weber Tamarack Mandocello on craigs list. Great craftsmanship and nice rich tone but It had a buzz in the low c-string. I called them for a telephone consult and they were great. It turned out to be a bad string. Having played in a mandolin orchestra, I really appreciate that they are dedicated to the whole mandolin family. A great company and my next new instrument will be a Weber.

[hank]

I agree, Sound to Earth is a class Act. I bought my Fern almost new from the classifieds here (it had been part of a trade by a dealer in a vintage guitar deal and the recipient didn't play mandolin). Sound to Earth not only extended the warranty they also sent me a great little pocket chord book with the warranty card. Gibson has some great people as well and I'm a happy Goldrush owner but unlike Sound to Earth they only make one sort of sound chamber. Some of them sound better than others but all follow the same basic pattern. Sound to Earth on the other hand has a broader selection of sound chambers and resultant tones to fit more styles of music. Also like Steve's great Red Line company they help customers build custom instruments.
My hat is off to them. Speaking of hats, What's up with Gibson and No hats?

[Santiago]

I think they do this because they're good people, but they are also smart businessmen. So few companies really grasp the importance of a strong customer relationship, or at least few invest significantly in that relationship. Too often, especially in a tough economy, people look to cut expenses where ever they can instead of warming the market to their products.

In the 1960s the top newspaper in New York City was the Herald Tribune, but during a strike when newspapers had to cut back on the size of the paper, the Herald cut the news while the Times cut the advertising. When the economy improved, the Times was number one and the Herald was history. Frankly I'd want to buy a mandolin from the company that was planning to stick around for the long term.