Kangaroo Strap and Problems

[Chris "Bucket" Thomas]

I ordered a Kangaroo Strap at the beginning of the August. #My Pay Pal receipt confirms they received the $$$ on 2AUG04.

I have no strap.
I have sent four emails and received no reply (all of the emails contain my address and phone numbers).

I can accept facts like: #“I am still making it, I am on vacation, my kids are sick, I am too busy” etc. #They have my money and I am looking for communication.

Has any one else had a problem?
Does anyone know them personally? #I can’t find a phone number for them.

Thanks,

Chris

[AlanN]

To quote Bob Dylan..."It ain't me, babe".

Just so folks know, as I sometimes offer these straps for sale. Plus, I don't do PayPal.

[Larry S Sherman]

I bought mine from AlanN and he was super fast and delivered a great strap. Who did you get yours from?

[Chris "Bucket" Thomas]

Below is who I placed the order with:

For Sale: Kangroo Mandolin Straps

Categories: For Sale
Ad Number:
9456

Date Posted:
04/21/2004

Contact:
Terry Birmingham
Euless, TX 76039
usa

Telephone:

E-Mail: Reply to Ad #9456
Web Site:

Description:
I have Roo straps for F5 and A style mandolins for $29.95.Colors are black,black and brown combo, brown, brown and tan combo or tan.I'll need a measurement from wherever you attach it(scroll,head or heel pin) to the end pin. All straps are guaranteed for life, also satisfaction guaranteed. I pay shipping your way, you pay it my way if there is a problem. Pay Pal personal check or money order ok.Thanks Terry

[MEP]

I have one of Terry's straps and it is very nice. #I think that you will receive your's shortly. #I also found him to be a little lacking on the communication side of the transaction. #So, I would suggest being patient, I don't think that you will get ripped off and that you will like the strap once you get it.

Best of luck

Mike http://www.mandolincafe.net/iB_html/non-cgi/emoticons/mandosmiley.gif

[sharp]

I have one of Terry's straps and love it. #I contacted him to order another and no response...its been at least a week.

Not sure what to make of this either, but maybe they are still out of town.

Nice strap...hope you get yours soon.

[phynie]

I have one too. Very satisfied and no complaints on the service. Kind of a bummer about your situation.

[Paul Weber]

I inquired about his straps a few weeks ago and he said he was moving so maybe that's the reason for the delay in receiving your strap.

Paul

[Chris "Bucket" Thomas]

One month later & still:

NO strap

NO communication (numerous emails)

NO refund

I sent one final email and plan to seek recourse through PayPal tomorrow.

Chris[B]

[Scotti Adams]

yep..you should have went with AlanN from here on the board....absolutley the best 'Roo strap on the market..Ive got two.......when you get your money back check him out...

[Clyde Clevenger]

My wife makes 4 braid and 6 braid roo straps. Check them out at www.bluegrassboutique.com We always ship the next day and we will answer you back.

Clyde Clevenger

[Chris "Bucket" Thomas]

I purchased a strap from www.bluegrassboutique.com

For the record:
I filed a grievance through paypal. Subsequently, I spoke with Linda and my money was happily /apologetically /quickly refunded.

Chris