Folk of the Wood store?

[beatlenut]

Anyone have any experience with Folk of the Wood in New Mexico? I'm thinking of buying from them and wonder about their service and reputation.

[Greg H.]

Click here:Thin Ice (http://www.mandolincafe.net/cgi-bin/ikonboard.cgi?act=ST;f=12;t=16050)

[beatlenut]

Thanks for the link. #I did a search but didn't see anything. #I read about their trade in policy and it did say they may not pay you until they sell it (depending on your item).

I also realize the bad experiences usually get voiced more than the good. #I just hope mine is fine. #They seemed pretty nice over the phone. #Talked to 4 different people. #I did end up getting something from them off Ebay for a great price (non-mando). #I asked here since it looked like they are a pretty bluegrass oriented store.

By the way, the item was a used Godin LGX electric guitar with a piezo pickups and seymour duncan humbuckers.

[jmkatcher]

If it means anything, I'm a reasonably happy Folk of the Wood customer. I called them with an intent to buy either a Rigel A+ Deluxe or a Weber Absaroka, and was talked into a Weber Gallatin. I am immensely satisfied with its sound and playability (one of the sweetest instruments I've ever played), so all's well that ends well. Only minor glitch was a promised strap which never showed up.

P.S I should add that I've since asked Mickey many questions via e-mail and have received polite, excellently detailed replies to all, which have proven dead on.

[Noteplayer]

I've purchased four instruments from Folk of the Wood over the last few years & 3 out of the 4 were shipped to the wrong address. I also asked for a tracking number on all shipments but never received any communication as to when/how they were shipped.

[Lee]

My FOTW experience was flawless. I purchased the slightly used Phoenix Deluxe #296 which remains listed on their website ten months later. I received the tracking number, it arrived promptly, and they threw in a video tape, leather strap, Korg tuner, and a small handful of various picks.

[John Ely]

Search this board for references to FOTW. You'll find a lot of opinion.

[bjc]

My FOTW experiences have been a mixed bag. They answered all of my questions in a professional and informative manner. They are a VERY friendly bunch. However, I think it is maybe due to a lack of organization that they promise things they can't do. They promise a set-up on each instrument they ship. Maybe I am pickier than most, but the set-ups are minimaly acceptable (in my humble opinion). And I have made more than one purchase from them. I recieved an OM from them that they said was going to be set-up with a new set of strings...Well, it played ok right out of the box, but the strings were dead and they were the original strings that shipped on the OM. So I would deal with them again, but I would have lower expectations. Hope this helps a little.

[beatlenut]

The guitar came quickly, and was as advertised. Actually even better than I expected for a 1998 model. I'm satisfied (and relieved).

[Steve_R]

BBB RELIABILITY REPORT
Folk of the Wood
721 Mechem Unit 5 # 8226
Ruidoso, NM 88355-6911

The following data concerns complaints processed by the BBB since the firm's BBB file was opened in November, 2001, or over the last 36 months, whichever is less.

Closed Complaints:
Number of Complaints Processed by the BBB in the Last 36 Months, or date file opened if less than 36 months: 14

Number of Complaints Processed by the BBB in the Last 12 Months: 10

Complaints Concerning:

Service: 5
Number in Last 12 Months: 5
Outcome of all complaints:
Resolved: 1
Company Did Not Respond: 4

Delivery: 7
Number in Last 12 Months: 4
Outcome of all complaints
Resolved: 2
Company Made Every Resonable Effort to Resolve: 1
Company Did Not Respond: 4

Refund: 2
Number in Last 12 Months: 1
Outcome of all complaints
Company Made Every Resonable Effort to Resolve: 1
Company Did Not Respond: 1

Date report issued: 7/15/2004